Frequently Asked Questions


What is the refund and return policy?

Due to the nature of services and products provided there is a strict policy in place. If there is a problem with the service or product you received please reach out via chatbox below. Be sure to include your name, order number or appointment confirmation.

Are appointment deposits refundable?

Deposits that are paid to secure hair appointments are non refundable unless the appointment is canceled at no fault of your own. If the appointment is canceled at clients will the deposit will be forfeited.

These deposits can be transferred only once

What forms of payments are accepted?

Cash, debit and credit card

How long will STP Luxe Extensions last?

Our brand is known for it's top tier luxurious quality. With proper care your extensions will last at least 2-3 years